Our service are unmatched, ranging from online consultation and follow-up service.
1. Guarantee According to customers’ requirements and based on relative laws and contract, we strictly fulfill our service obligations. 2. Mission Professional, Patient, Rigorous, never compromise any defects! 3. Service team Technician, sales personnel, online customer service, follow-up service. 4. Principle From the date of buying (based on registering card) to one year, travel distance not more than 25000 kilometers, and customer use rapid deployment barrier strictly follows the instruction, if there are parts don’t work due to design, manufacturing and assembly, we will fulfill our “three guarantees” service, after relative departments defined. 5. Service items
Training Before and after buying of rapid deployment barrier, we will provide training classes for our customers about safety knowledge, equipment operation, daily and regular maintenance, etc. Zhengyang rapid deployment barrier is mainly used for police and military, so it needs operators can learn about the vehicle structure, functions, assembly, operation, disassembly, storage and maintenance. Inspection According to contract or customers’ requirements, we can arrange technician to go to the site, providing technology support, quality tracing, and maintenance guidance, etc. Repair We provide free service of repair in warranty period, if the fault occurs due to our factors. Responds are given in 2 hours. If or sent, the time depending on road distance within 72 hours (before supply and demand otherwise agreed) arrived on the scene equipment operation. Outside the "three guarantees" period of service, response time is the same, but will charge a reasonable fee costs related accessories and services. If customers need to sent people on site, our service personnel will arrived in 72 hours, according to travel distance. When warranty period is expired, we will charge reasonable fees of accessories and services. Quality tracing We will build profile for each customer to record the equipment status during application, through remote contacts or site visit. This is to make our customer more satisfied. Accessories supply We have adequate original parts in stock. Our product is of high quality, so as to guarantee safe operation and long service life.
More questions, please call +86-311-67263936 for our best service.